VoriLabs
Sign in
Refund & reship

If something's wrong, we make it right

A clear post-purchase policy is part of being a supplier you can rely on. Here's what's covered and how to start a claim.

Damaged in transit
If an order arrives damaged, contact orders@vorilabs.com within 7 days with photos of the packaging and vials. We'll arrange a reship or refund.
Lost in transit
If tracking shows a shipment lost or stalled, reach out — we open a carrier claim and reship once the loss is confirmed. Lost-in-transit orders are reshipped, not refunded.
Incorrect item
Received the wrong compound or batch? We'll correct the order at no cost to you.

How to start a claim

  1. Email orders@vorilabs.com with your order number.
  2. Include the batch/lot number and photos where relevant.
  3. We confirm and arrange a reship or refund.

Because these are research materials, claims are limited to the condition of the shipment (damage, loss, or an incorrect item) — not research outcomes.